2711 La Frontera Blvd, Ste 205, Round Rock, TX 78681
(512) 244-1800


Home » Policy

Complimentary Fixes
  • If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary to exceed your expectations within 3 days of your original services. Traditional nail polish services are not guaranteed, however we would be glad to fix them for you.
  • You must call and schedule an appointment for nail fixes within 3 days of services rendered as we would like to serve you as soon as possible. Please DO NOT e-mail for fixes.
  • A charge is required for the cost of any repair or replacement that we have to carry out due to damages that you have caused.
  • 7-days guaranteed for shellac, dipping and nail services. After 7 days of your original services rendered, you may be changed for the nail fix.
  • BAMBOO NAILS & SPA does not provide refunds for any service(s) and/or Gift Certificates purchased. If you are not happy with your nails, please make us aware of it before payment. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds will be given after you have left the salon.
We are not responsible for any personal belongings left behind
We reserve the right to refuse services to:
  • Anyone with a nail condition we suspect may be contagious.
  • Anyone with open or infected wounds on the treatment area.
  • Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our services.
  • Anyone demonstrating inappropriate behavior to our nail technicians and other customers.
  • Thank you for your understanding.
Cell Phones
  • BAMBOO NAILS & SPA is a place for our clients to relax. Please check to ensure your phone is on vibrate or silent. We ask kindly that if you need to make a phone call, please step outside. If you need to take an important phone call, please let us know in advance before your service.